FAQ
Q: Does the device support multi-axis synchronous winding?
A: Yes, our standard configurations range from single-spindle to multi-spindle systems (e.g., 12-, 16-, 24-, and 32-spindle setups), with multi-spindle models boosting production efficiency by 3-10 times depending on product dimensions and application complexity.
Q: How do I choose the right machine model for my coil?
To recommend the best model, please provide us with your wire diameter, coil dimensions (OD/ID/Height), number of turns, and expected daily output. Sending us photos or drawings of your product is even better. Our technical team will analyze these parameters to propose the most cost-effective solution.
Q: What types of controls do your machines use?
Our machines utilize high-performance PLC systems with intuitive touch-screen interfaces. They support multi-language switching (English/Chinese) and feature program storage functionality, allowing you to save and recall hundreds of winding recipes for quick product changeovers.
Q: What is the warranty period and how do you handle spare parts?
A: We provide a standard 1-year warranty on core components. We also supply a kit of commonly used vulnerable parts with the machine. For long-term maintenance, we keep a full stock of spare parts and can ship them via international express (DHL/FedEx) to minimize downtime.
Q: Do you provide training for machine operators?
We offer comprehensive training support. This includes detailed video tutorials, digital operation manuals, and remote video guidance. For complex production lines, we can also arrange on-site engineer training to ensure your team is fully proficient in programming, operation, and routine maintenance.